Download Help
Let’s get those files into your hands.
The #1 Quick Fix
90% of missing downloads are hiding in the Spam or Promotions folder of the email you used at checkout. Search your inbox for “LateReceipt” or “Gumroad” to find your link instantly.
1
Check All Email Folders
Automated delivery emails are often flagged by strict filters. Please check your Junk, Spam, and Promotions tabs.
- Search keywords: “Order”, “Download”, or “Receipt”.
- Whitelist @gumroad.com to ensure future updates arrive safely.
2
Verify the Checkout Email
The system sends the link to the exact email address entered during checkout. If you used a secondary email or Apple Pay (which sometimes uses a hidden proxy email), check those inboxes as well.
3
Browser & Device Tips
If the link opens but the file won’t download, your browser’s security settings might be blocking the pop-up.
- Try a different browser (Chrome or Safari are recommended).
- Disable ad-blockers or VPNs temporarily.
- If on a phone, try downloading on a computer instead.
Common Issues
-
“Link Expired”
Download links have security limits. If yours expired, just contact us and we’ll refresh it for you. -
“File Format Not Recognized”
Most of our tools require Microsoft Word or Excel. Ensure you have the proper apps installed or use free alternatives like Google Docs/Sheets.
Still can’t find it?
Don’t worry—we’ll get it sorted. Message support with your checkout email and order name.